TR
ENStatement of Policy and Purpose of Policy
Business Goal To get it right first time, every time and strive to exceed customer expectations whenever possible.
As part of our commitment to maintaining the highest levels of quality management it is our intention that we maintain accreditation of our Quality Management System to ISO 9001: 2008 and continually integrate other management systems for the pursuit of continuous performance improvement.
Business Principles
Quality derives from a staff commitment to service and excellence. This commitment is followed by adhering to the following business principles
Customer Focus
Customer requirements come first. Quality begins and ends with the customer and we strive to always satisfy their needs. This is reflected in our flexibility ‐ both as individuals and as an organization.
Relationships
We build mutually beneficial relationships with customers and suppliers
Innovation
We search for and supply only products of exceptional innovation, exceptional quality or exceptional value for money.
Teamwork
Our Employees work together as a team to satisfy our customers.
Process Emphasis
We focus our Employees on practical processes to ensure consistent results.
Continual Improvement
Through management review of our Business Management System we aim to continually improve business performance, processes, products and services.
Employee Development
Through active mentoring we create a culture where staff have the sklls and are empowered to take responsibility for the results of their actions, which contributes to the success of the Company.
Defenceport aims to deliver the highest quality products and services to all its clients, on time and within agreed budget.
Defenceport operates a Quality Management System that has gained ISO 9001:2008 Certification, including aspects specific to the provision of firearms, ammunition and accessories.
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